ART AND SCULPTURE DESIGN

 

Thank you for visiting our website. Please read our shop policy carefully before placing your order.
Our artworks are handmade from love of art. All of our artworks are provided with certificate of authenticity, the detail of work and artist’s signature. Each item is handmade for each order and consumes time in production.
 

 

We deliver our product to most countries around the world. The product will be dispatched from Bangkok, Thailand. Prior to shipping, we thoroughly check the product and pack in air bubble wrap in order to prevent any scratch or damage occurred to our product. Upon the completion of payment, our production is 5 day turnaround and we work on working days (Monday - Friday). Then we shall initiate the packing and shipping process.
 
The shipment cost is calculated from the actual weighs of the product in package. In the event of bulk order, the shipment cost shall be recalculated by the quantity of the product. Each product will be packed and shipped individually.
 
For international shipment, we use the service provided by FedEx, DHL and Thailand Post. However, you can choose your preferred carrier. All of our shipping method provides tracking number for you to keep track. If you want an express service, we recommend the service from FedEx or DHL which will take 5-7 days from the date the product is handed over to the carrier.
 
Please kindly verify the accuracy of your name, last name, address, postal code and phone number provided to us in order to prevent the shipping failure. If you cannot find destination country you wish to send the product to, please contact us. We are able to check and calculate the shipment cost for you.
 

 

You can place an order without member subscription. However, subscription is recommended if you intend to make other purchases. With the subscription, you can also check the product status from production to packing. For payment method, we accept payment via PayPal. PayPal accepts Visa, MasterCard, Discover, American Express. You will receive confirmation e-mail when purchase order has been made, we are pleased to answer any question before placing an order.
 

 

We use security policy to ensure the highest security to the personal information. We shall not disclose any information of our customer (name, address, contact number, purchase history) or use it for any purpose. This website only offers the payment method via PayPal which is the leading online payment gateway with highest security. The third party will not be able to gain access to the data of you credit card.
 

 

Customer is responsible for any fees and taxes that are required by the import laws in their respective country.
 

 

Since our product is uniquely made, each product will be carefully checked for its completeness and make sure that it’s in the best condition prior to shipment. However, in the event you need to return your purchase, please kindly contact us within 7 days counting from the date you’ve received the item. Firstly, you have to notify us that you need to return the product. Then you have to send the product back to us in the original package and same conditions. You must use the bubble wrap and packing peanuts to prevent damages. If the returned product is damaged, we will not accept it. The customer is responsible for the returning costs. Once we’ve checked the returned product and it’s in a perfect condition, we will fully refund you (price after deducted from international customs fees or Shipping Fees, if any) within 7 days counting from the day we’ve received the returned product.

In the event you need to exchange the damaged product, you need to contact us within 7 days counting from the date you’ve received the item and attach the photos of damages in details. The customer is responsible for the returning costs. Once we’ve checked the damaged product, we will send you a new one as soon as possible within 7 days counting from the day we’ve received the returned product.

In the event of goods return or exchange, please kindly directly contact us at chiu@outsiderscollective.com  or on the Contact page. We will resolve your issues or give you an advice as soon as possible.

 

 

All of our artworks are appropriately protected by the copyright law.
 

 

Thank you for your valuable time. If you have any question regarding our artwork or you would like to give us feedback. Please contact us through chiu@outsiderscollective.com or on our website via the Contact page.